Service and Maintenance Support

service&support

Why You Need a Docuscan Service Contract.

Document capture and archiving are often mission-critical issues. A failure in either of these areas can have profound consequences for company processes, productivity and profit. An equipment failure can result in lengthy downtime until the matter is resolved. Cost of repair is an issue too. Without a service contract, the costs of engineer time and replacement parts can be highly prohibitive. By having a Docuscan service contract, service costs can be fixed up-front, and minimum downtime assured. Peace of mind, in the unfortunate event of a failure, Docuscan will own it, and guarantee to fix it within the time defined by the service contract. Docuscan offer a unique replacement program for the Nigerian market as part of our service offering.

Expense is easy to budget.

Improve productivity.

Keeping workflow disruption to a minimum.

Professional front-line engineers, highly experienced and manufacturer trained. Backing up the front-line engineers we have a 2nd level support team, who are able to liaise directly with the manufacturers and product management, should it prove necessary.

Flexibility, with contract periods of 12 or 36 months (other periods available by agreement).

A guaranteed fix within the contract time.

Availability of consumables kits. Contracts are not limited to brand new equipment. We can cover your equipment anytime during its life cycle. This is extremely useful, because as products age their reliability decreases.

Pan-Nigeria Cover Sold a machine to another area of the country? No problem! We offer the same level of cover throughout 36 states of Nigeria Common call management system across Nigeria – for good up to date information

Country wide project pricing

Hardware and software Installations

User and administrator training, either on-site or in our training centres

Equipment lease

Consumable kits

Spare parts

Docuscan’s policy is to ensure continued support after our solution is deployed.  We can provide ongoing consultancy services on future performance reviews and fine tuning, to ensure you are continuing to meet but exceed your goals.

We also offer Remote support services.

Docuscan professional services team provides comprehensive support throughout the client engagement, from architecting a data integration solution to summing up and optimization.

We are highly knowledgeable about how integration solutions work in a wide variety of production environments and can provide clients with advanced project management skills. Docuscan routinely manages huge and mission-critical engagements, ensuring at all times that our solutions meet time and budget constraints, as well as business and technical requirements.

At the end of an engagement, we collaborate with our client's IT staff to ensure full knowledge transfer, supported by excellent and comprehensive documentation. Post-engagement, we remain fully available on a consulting basis, whether to answer routine questions or advice on future integration upgrades and updates.

 

Contact Info

: Docuscan Africa Limited. No 1B Robson Close Simisola Estate, Apapa.

: +234 703 939 0732

: +234 802 430 0055

: info@docuscanafrica.com